|
Walter
R. McDonald & Associates Inc.(WRMA)'s
greatest strength is the extensive hands-on, nationwide experience
of its senior professional staff, and the resulting, exceptionally
high quality managerial and technical consulting services that these
professionals are able to provide.
| |
|
|
 |
Wake County Human Services (WCHS) Development of an Integrated Services Initaitive, Multi-Year Conceptual Work Plan |
| |
In October 1997, WRMA was chosen by Wake County, North Carolina Human Services (WCHS) to guide its comprehensive Services Integration Initiative in a partnership with WCHS management and County administration. WRMA's duties during the first phase of this engagement included both programmatic and technical aspects of services integration and business process re-engineering, as well as management-level consultation on such diverse topics as privatization, organizational capacity building and development, best practice, and information technology infrastructure issues.
The first phase culminated in July 1998 with the completion of a multiyear strategic plan that presented various approaches for integrating the services programs and developing an organizational infrastructure that could support the services integration effort. After acceptance of the plan, WRMA was awarded a multiyear contract to help WCHS implement the findings and recommendations of the strategic plan.
One of the first activities undertaken by WRMA under the implementation contract was the design, development, and implementation of an agency-wide performance measurement system in conjunction with WCHS staff. That system has been operational for more than 2 years with quarterly or annual reporting against the outcome measures and indicators established by the service components of WCHS.
WRMA's implementation phase responsibilities also included: assistance in establishing the Information Management Unit which has responsibility for implementing Agency required information systems capabilities; executive coaching of the WCHS management team on a wide range of programmatic and organizational issues; training the agency's Change Management Team on project and technical management practice; and working to improve the Agency's capacity to develop and implement new service models in the context of services integration. |
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
| |
|
|
|
|
