WRMA with American Human Association, as a subcontractor, were selected to perform a statewide workload study for the New York Office of Children and Family Services. This 11-month study is the first in the nation to include caseworkers from both the public and private nonprofit sectors. The three primary goals are:

• To understand the routine activities conducted by child welfare workers in fulfill their duties;
  
• To understand the time needed to complete all mandated or generally recommended practice activities; and
  
• To estimate the time required to engage in these mandated practices, and if practical, to include consideration of the state-of-the-art practice.